ITSM Solution: LanDesk

Synergy Innovation Group, is a LANDESK Expert Solution Provider (ESP) partner. LANDESK ESP partners are not only experts, but also IT leaders and visionaries in systems management, security, services, assets and mobility.

ESPs are value-added resellers who devote resources dedicated to improving their control of LANDESK. They have the expertise and experience to design, implement and optimize LANDESK solutions. They have specific training that allows them to provide a unified, coherent and cost-effective user-oriented experience.

LANDESK, offers several solutions for better IT service Management (ITSM) and assets. These solutions are PinkVERIFY ™ certified for 15 ITIL 2011 processes. In addition, Gartner ranks LANDESK as a Visionary in its 2015 Report on IT Support and Service Management (ITSSM).

The main ITSM solutions are as follows:

LANDESK Service Desk helps you optimize services, provides end users with exceptional experience, and supports business agility to meet the company’s digital needs. Available on site, in the cloud or in hybrid mode, the solution fits easily into third-party systems and applications. You get the data and functions needed to act.
LANDESK Service Desk provides all the features you expect from a service management system for the company, including managing incidents, requests, problems, changes and ITIL® certified knowledge and a market leader self-service system. All this improves service delivery and IT support performance.

Password Central removes the first cause of call to the support center: requests for password reset. The solution provides automated fast and secure password recovery and reset capabilities, 24/7 self-service for end users, and a password synchronization and application of a password strategy related to support center processes, for troubleshooting support-free incidents.

Imagine that the software compliance, licensing, software and hardware discovery, asset lifecycle management and financial management functions all come together in one solution. With the IT Asset Management (ITAM) suite, you can view your ROI in a very clear executive dashboard.
The solution allows you to know what assets you have, where they are, how they are used and how they perform: you can make better decisions at any stage of the asset lifecycle. Unnecessary software purchases, and eliminate unnecessary or redundant licenses. In addition, you can implement automated processes to be more efficient and generate more useful data on demand.