IT Service Management (ITSM)

IT Service Management (ITSM)

IT Service Management, is a basis for ITIL’s best practices. It includes:

The management of IT services
The representation of the information system as a set of organizational capabilities to provide value to clients in the form of services
In addition, ITIL differentiates the capacities of resources composed of personnel and materials.

ITSM takes into account 4 important perspectives nicknamed the 4P:

People (Employees and customers)
Products (or technical)
Partners (or suppliers)

The use of ITIL 2011 best practices within companies has become necessary in a modern and profitable organization. For IT management to be at a high level of maturity, it is essential to implement processes with high added value.

Synergy Innovation Group is committed to assisting you in your IT services evolution to:

Help meet your goals and IT transformation strategy
Provide our IT business expertise on all your needs
Assisting through our functional consultants to the engineering and evaluation of the maturity of your Service Management processes based on best practices and ITIL framework
Accompany in your change approach
Implement and integrate an ITSM solution tailored to your needs

ISO / IEC 20000 is the international service management standard that replaces the UK standard BS 15000. It covers different areas such as service delivery processes and control processes that include exit, resolution, and Relationships management. It also specifies separate requirements for managing and maintaining service and plan management policies, SLAs, and relevant documentation.

The ISO 20000 certification gives organizations the following advantages:

 Provides the organization with a platform to organize existing IT services using a formal Framework
Provides assurance to stakeholders and clients on the IT services management
Helps align and integrate IT services with the overall business strategy
Bring your organization compliance with legal, regulatory and contractual requirements – ISO 20000 certification ensures compliance with the globally recognized ITIL Framework
Differentiation in the market due to the positive influence on the company prestige
Increased overall organizational effectiveness and operational performance
Minimizes internal and external risks related to service continuity
Provides IT governance process

Synergy Innovation Group accompanies you to the ISO 20000 certification by providing the following elements:

A coherent and proven methodological approach
A team of experts with several years of experience on similar projects and certified ITIL and ISO 20000